Privacy Policy

Engineering Real Results, is a trading entity of Menage Pantano Limited a company registered in England – company number 10464470, whose registered office is at MENAGE PANTANO LTD, Breakspear Park, Suite F, Hemel Hempstead, HP2 4TZ.

Menage Pantano t/a Engineering Real Results is registered with the Information Commissioner’s Office under registration number ZA495687 and the information you provide is safeguarded under the UK’s Data Protection legislation.

To find out more information about the UK’s Data Protection legislation, visit https://ico.org.uk/.

We take personal data privacy seriously and we are committed to safeguarding and preserving that of our website visitors and customers. We understand our responsibilities regarding handling your personal data, keeping it secure and safe and ensuring we comply with all legal requirements.

You are entitled to know what data we hold about you, the full terms of our Privacy Policy and your rights as a data subject in respect of data protection. This privacy notice has been compiled to help you understand why we ask you for your personal information, how it is collected, and how we will use this information.

Please note that this Privacy Policy applies to this website only. It does not apply to any third party websites or services which may be displayed on our website from time to time. We would encourage you to read the Privacy Policy of any third party website(s) or service(s) separately, as they do not fall under the Privacy Policy of this website.

Engineering Real Results is a trades training specialist based in the UK providing home-based learning courses in the trades sector, serving the Construction Industry. Our courses are structured and designed with our trading partners to combine home-based learning, practical training in local centres and if required, on-site experience.

Our aim is to help you to select one of our industry recognised trades training courses and we (or a nominated agent working on our behalf), may call you to provide you with more information about the trades training courses you have expressed interest in.

Engineering Real Results acts as a Data Controller when processing personal data and information for data subjects (you) we have dealings with. If you have any questions about how your data is used please contact us, details of how to do so can be found at the bottom of this Privacy Policy.

The processing of your personal data is lawful, based on the consent you provide, any subsequent written contract or our legitimate business interests. Our processing of your data adheres to all obligations in accordance with UK Data Protection law (UK GDPR requirements).

We classify all personal data processed as strictly confidential and any person who has access to personal data is fully trained and aware of data privacy requirements and does not process personal data except on written instructions.

Data protection is the first principle that is taken into account when personal data are being processed and when technical and organisational measures are being designed or developed.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

Shall we make any significant changes to this privacy policy or the data processing, we would notify you about the changes we have made adequately.

The Information We Collect In running and maintaining our website we may collect and process the following data about you: Information about your use of our website including details of your visits such as pages viewed and the resources that you access, standard information collected by the web server; such information includes traffic data, location data, IP addresses, and other communication data. Information provided voluntarily by you. For example, when you register for information or make a purchase. Information that you provide when you communicate with us by any means including for example queries, complaints etc.

Our Use of Cookies

When you visit our website you are informed that we use technologies to collect and store information using cookies which are saved on your device. Cookies are very small text files stored on your computer, smartphone or any other device when you visit a website. We would like to point out that cookies cannot harm your computer and we do no use them to track your use of internet after you visited our website, nor do we store information in cookies that could identify you to others.

Cookies do not collect your personal data, however without these files; website may not be fully functional. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website and its performance.

You can adjust the settings on your computer to decline, restrict or delete any cookies if you wish. This can easily be done if you activate the reject cookies setting on your computer, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how to do so depending on the browser. You can also use the browser’s anonymous browser setting (‘Incognito’ if using Google Chrome, ‘InPrivate’ in Internet Explorer and ‘Private Browsing’ if you are using Firefox).

If you decide not to accept the cookies, we would not use them for your visit on our website but may record that you have not given your consent to their use.

If you would like to know more about cookies and how you can disable them, please go to www.aboutcookies.org/managing-cookies, which provides information on cookies on a wide variety of browsers.

There are two types of cookies in use on our website: 1st party cookies – cookies set by us, these cookies are placed on your computer by our website when you visit our pages. They help us recognise you as a visitor. They are used for better performance, functionality and security of our pages.

We use ‘session’ cookies to remember your choices and preferences; these usually expire when you close your browser.

We also use a limited number of ‘persistent’ cookies (for example cookies consent agreement), which are stored on your computer until you delete them, or until they expire (usually within a short period of time up to 2 years).

Cookies set by 3rd parties – these are cookies placed on your computer by other companies; in general not the company whose site you are visiting. Third party cookies collect and pass anonymous information.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google will use the information generated by the cookie (how you use the website including your IP address) to evaluate your use of the website, to compile reports regarding activity on the website and to provide services that relate to website activity and usage of internet. They store this information on their US servers. As with any company Google may transfer this information to third parties where they required to do so by law, or where these third parties process information of their behalf. By using this website you consent to Goole’s processing of your data as set out above. To permanently opt-out of Google Analytics for the web visit: https://tools.google.com/dlpage/gaoptout

Social media cookies

Our website does not include social media widgets at the moment but might do in the future. These social networks may set a cookie(s) on your computer or any other device when you click on them. We do not control the cookies set by them as these social media features are either hosted by a third party or hosted directly on the Websites. We would encourage you to check the privacy policy statement of the relevant social networks before you interact with them (click on them) to ensure you agree with their functionality and how they use/process your data.

Use of Your Information

We use the information that we collect from you, or you provide to us, or is provided to us by a third party, to provide our services and to: provide information to you that you request from us relating to our products or services. inform you of any changes to our website, services or goods and products. respond to any queries, complaints or requests for further information. carry out administration and operation of our business and keep an internal record of the communication we had with you (including notes, monitoring for quality control etc.). provide services such as course materials and to support your learning.

We may collect and process data you have provided to us by filling out the online form and any other data and information you provide to us after your request for information, when you enrol on a course with us, when you communicate with us by any means as described below and/or if you visit our website, interface with our online campus (online campus facility is relevant to persons who enrolled on a course and use it to progress through their course; accounts are password protected), or you communicate with our tutors and staff.

We may collect and process data you have provided to a third party (for example to a training portal or a third party website you requested information about our training courses from), where we would process the data on basis of those third parties having obtained valid consent from you, enabling your data to be processed by us in order to provide you with relevant course information.

Retention

We will process your personal data only for as long as it is necessary, for the purpose for which it was originally collected and for the purposes that it is being used. It will always be stored securely.

The Legal Basis on which we use your information

We only use your personal information in a way that is lawful. We would normally use it because you consent we may do so (i.e. to request information). We may need to use your information so we can enter into a contract with you, to comply with law or for our legitimate business needs.

We may use and process any of your data as identified in this policy as necessary for establishing, exercising or defending legal claims and to manage risks in order to protect our business, or to support legitimate interests to you or those we as a business have (such as communication, maintaining the website and services we offer, improve effectiveness of our service and to identify technical issues with the service we provide to you), provided that it respects your privacy rights.

We may use and process any of your data as identified in this policy to comply with any legal obligations we as a business must comply with.

Personal Information when you register or request for information online or offline

When you are interacting with our website we may collect and process the following data about you: data and information about how you use our website such as pages viewed. Such information includes traffic data, location data, IP addresses and other communication data. data and information you have provided to us voluntarily such as personal details by filling in the form on the website requesting more information. data and information you have provided to us when you make contact and communicate with us by any means. Your name, email address, telephone number(s) & title – so that we may arrange to contact you with more information regarding the trades training courses you have expressed interest in. Your address and postcode – so that we may contact you with more information regarding the trades training courses you have expressed interest in. Your age and employment status – we do not verify this information at the point of collection, this information is used purely to determine if you meet the selection criteria for the courses on offer. Your gender & which course(s) you are interested in – in order that we may make the first direct contact with you and to provide you with information about the various courses you have expressed interest in.

We collect and process your personal data (listed above) when you fill in the form on our website and when you tick the consent box. By ticking the consent box you consent and agree for the personal data submitted into the form to be processed in accordance with this policy. We do not collect any personal data listed above unless you tick the consent box.

We collect your personal data (listed above) so we can provide you with more information about trades training courses and advise you on course selection.

We process your personal information only for as long as it is necessary for the duration and performance of a contract you have with us if that processing of personal data is based on a contract for providing distance learning courses in the trades industry.

Please be aware that the collection of your personal data is necessary for us to enter into any subsequent contract in order for you to pursue a training course to further your career.

You can change your preferences and are free to do so at any time; you can withdraw your consent (to be contacted with more information about distance learning trades training courses) by sending us an email to: dataprivacy@errlimited.co.uk or you can write to us at the address at the bottom of this Privacy Policy.

Personal information when you make a purchase

We collect and process your personal data when you make a purchase. Your full name, address, email, postcode, date of birth, contact details, employment details, card details and/or identification details and other information you provide to us directly (based on interview with our Advisor), and after when you communicate with us by any means, shall be used and processed in order to assist us in supporting the client relationship you have with us and to verify your identity for this purpose, which is based on a written contract between yourself and us, or if we need to make a contact with you in respect to your contract with us.

In order to provide our services to you we use information to facilitate your training and to answer any queries regarding your course, also if we respond to a complaint or deliver our services to you (offline and online), to support your learning and in order to provide you with study materials and send reminders. We will use your information to provide our services as necessary for the performance of the contract between you and us (through our online Student’s campus website) and answer any queries via telephone, email or our online facility where you can ask questions, submit your assignments or contact your tutor.

Some personal information you provide to us and those details relating to your contract with us may be retained securely for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons. We will generally retain your personal information only as long as it is required and for the purposes for which it was collected. This will usually be the period for which we provide our service to you and plus the length of any applicable statutory limitation period after that time (usually 6 years from the end of the agreement).

We may use your email address to send you news and relevant information about the trades industry that may be relevant and beneficial to your qualification, however, you can opt out to receiving such emails at any time using the opt-out link within these emails or by sending us a request to dataprivacy@errlimited.co.uk or writing to us at the address at the bottom of this Privacy Policy. Our legal basis for this processing is our legitimate interest to deliver you news about the trades industry that will help you with your studies.

Storing Your Personal Data and International Transfer

In operating our website we do not transfer data that we collect from you to locations outside of the EU. The personal data we collect from you is stored on servers which are in the European Economic Area (EEA). We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely, and that all appropriate safeguards apply at all times.

We can neither warrant nor guarantee that the data you choose to send to us electronically is absolutely secure and as such it remains at your own risk. However, to protect your data, the data submission on our website uses ‘https’ technology and standard SSL encryption for additional security. Access to your personal data and information is password protected.

Should we engage services of companies operating in countries outside of the EAA and where the Commission has not decided that third country ensures an adequate level of protection and whose data privacy laws provide for a different standard of protection for your personal data than that provided under English law, we shall in such circumstance have in place either contractual arrangements, binding corporate rules, approved code of conduct or certification mechanism to ensure safety of your data which will require your data to be processed to a standard compliant with the UK Data Protection law requirements.

Where none of the above applies we would ask you for your explicit consent to the proposed transfer unless it is necessary for the performance of a contract between you and us subject to adequate security safeguards.

Disclosing Your Information

We will not disclose your personal information to any other third party other than in accordance with this Privacy Policy and in the circumstances detailed below: In the event that we sell any or all of our business to a buyer. Your information may be passed to and used by all Menage Pantano limited companies and any successors in title to our business. Where we are legally required by law to disclose your personal information; in order to comply with any legal or regulatory obligation that we are subject to, or where we have a legitimate interest in doing so. We may share necessary data such as your full name, address and contact details with a carefully selected and trusted third party supplier company: that provides Practical training on our behalf but only to fulfil the substantial part of the contractual study program that is practical training; or anyone within the EU who under our direct authority is authorised to process personal data by any means (including email communication); we may provide your email address to a third party data processor who provides us with technical solutions for sending emails to you; we may provide your mobile number to a third party data processor who provides us with technical solutions for sending SMS messages to you. We may use personal information you provide to us for carrying out our obligations under any contract you have with us. For example, if we process your details with an awarding body, necessary for your qualification and certification. Our Practical Training partners may contact you prior to your attendance with any necessary information you will need for the Practical training. We shall only supply such personal data to them that is necessary for them to provide the relevant service to you. The privacy of your data shall be respected and protected at all times when we work with them. For purposes of fraud protection and to reduce the risk of fraud.

Your personal data will be held securely for the duration of the contract and for as long as we are obliged to by law.

Your Personal data will never be shared with any third parties for marketing purposes.

Updating your personal information

We endeavour to ensure that your personal information is kept as accurate as possible. Therefore if any personal information has changed or if you wish to update us with the changes to your personal information, please contact us as soon as possible either in writing at the address at the bottom of this privacy policy, or by email to: dataprivacy@errlimited.co.uk

Your rights

You have certain rights (under applicable data protection law and regulations) as a Data Subject; you can exercise those rights against us as a Data Controller. These rights might not apply in all circumstances.

If we can satisfactorily identify you as a data subject and do hold information about you we shall free of charge and within one month respond to a request from you regarding that information. To make a request for any personal information we may hold, you can contact us at the address below.

You have the following rights: the right to be informed about what we do with your data and right of access to your personal data – we would like to be as transparent as possible in terms of giving you access to your personal data. You can find out if we hold any personal information by making what is commonly known as a ‘subject access request’. We will respond by: giving you a description of it; telling you why we are holding it and for how long; telling you who it could be disclosed (including data transfers) to; how and why it is processed; letting you have a copy of the information in an intelligible, structured commonly used and machine readable form letting you know your rights with regards to personal data we might hold about you the right to obtain the rectification of inaccurate personal data (to have incomplete data completed, and to correct inaccurate personal data) the right to restrict the processing of your personal data for example if you believe your personal data might be inaccurate, unlawfully processed or where we no longer need the personal data the right to have your personal data erased (right to be forgotten) – applicable in certain circumstances for example when the personal data are no longer necessary in relation to the purpose for which they were collected, when you withdraw your consent, when there is no overriding legitimate interest to continue processing of your personal data, if the personal data have been unlawfully processed or if the erasure of your personal data is to comply with a legal obligation the right to data portability: receive your personal data concerning you or which you have provided to us in a structured, commonly used and machine-readable format if you wish transfer and transmit your data elsewhere (to another data controller) the right to object to processing of your personal data (as relevant) – in certain circumstances you can object to processing of your personal data based on direct marketing (including profiling), processing for statistical purposes or on legitimate interests Rights in relation to automated decision making including profiling – we can confirm that this is not performed by our company The provision of personal data when you make a purchase is a contractual requirement necessary to enter into a contract with us. If you do not wish your personal data to be processed for this purpose, we would not be able to enter into a training contract with you.

You can also withdraw your consent at any time by sending us an email to:

dataprivacy@errlimited.co.uk .

You have also the right to lodge a complaint with the data protection supervisory authority, which is The Information Commissioners Office (ICO) (https://ico.org.uk/), if you are not satisfied with how we process your personal data and/or you feel that your rights have been infringed.

You are entitled to know what data we hold and the full terms of our Privacy Policy and your rights in respect of data protection. If you have any request regarding your data protection rights or concerns with processing of your personal data please write to us at the address below or send us your request by email to: email dataprivacy@errlimited.co.uk

We will aim to deal with your request without undue delay.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at dataprivacy@errlimited.co.uk or in writing to:

MENAGE PANTANO LIMITED
Breakspear Park, Suite F
Hemel Hempstead
HP2 4TZ